Privacy Policy

This Privacy Policy explains how we collect, use and protect your information when you use our website or visit one of our salons. We follow GDPR requirements and review this policy regularly. If we update anything, we will update this page, so please check it from time to time.

Information We Collect Through the Website

You may give us certain information when using our services online. This includes:

  • Bookings: When you book a treatment, we collect your name, phone number, email address and any additional information needed for your selected treatment.
  • Enquiry Forms: We collect the information you submit so we can respond to your enquiry.
  • Surveys or Feedback: You may share insights about our services, responses to questions or testimonials.
  • Promotions and Events: We collect the details you provide when registering for competitions, events or offers.
  • Contacting Us: We collect information you provide during interactions. Some may be monitored or recorded for training and quality purposes.
  • Information About Others: If you ask us to process information about someone else, such as when purchasing a gift card, we only use that data to complete your request.
Information We Collect In Store
  • On your first visit, we ask you to complete a registration form with your basic details, including name, phone number, email address and date of birth.
  • We may collect information relevant to your chosen treatment to ensure it is suitable for you.
  • With your permission, we may take before-and-after photos of your treatment for use on our website or social media.
Information Automatically Collected (Cookies)

When you browse our website, cookies collect information about your visit. This helps us understand how visitors use the site and improves your experience. For more details, please see our
Cookie Policy.

Information We Receive From Third Parties

We may receive information about you from trusted third parties, such as payment providers, marketing partners, analytics services or delivery companies. We may combine this with the information you provide to improve our services.

Information Collected When You Use Our Services

We collect information about how you use our website and services, such as:

  • Usage Information: Pages you view, searches you make, links you click, date and time of visits, referring pages and advertising interactions.
  • Device Information: Technical details about the device you use, such as IP address, device type, browser version, operating system, cookie identifiers, app crashes and time zone.
  • Network Information: Your mobile or broadband provider and signal strength.
  • Sensor Information: Data from device sensors such as accelerometers or compasses (where applicable).
How We Use Your Information

The information you provide may be used to:

  • respond to enquiries submitted through the website
  • make and manage your booking
  • transfer details to our salon booking software
  • share treatment details with our insurance provider when required
  • send updates about events, offers and advice (where permitted)
  • store your details securely for the legally required period
Social Media Platforms

We operate social media pages hosted by third-party providers. These platforms may operate outside the EU and may not follow GDPR. Any information you share with us through these platforms is voluntary and only used to process your request. We remove this information once your enquiry has been handled.

Analytics

Our website uses Google Analytics and similar tools to understand how visitors use the site. This data is anonymised at the point of collection and only shared with our digital marketing partners.

Sharing of Information

We do not sell, rent or share information provided through our website enquiry forms.

How We Store Your Personal Data
  • Booking information is stored on a secure, GDPR-compliant server managed by a third party.
  • Enquiry forms are stored on a secure PC accessible only to the Directors.
  • Information collected in store is held securely on site.
Links to Other Websites

Our website may include links to external websites. Once you leave our site, we are not responsible for the content or privacy practices of those sites. We recommend reviewing their privacy policies.

Your Rights

Under GDPR, you have the following rights:

  • The right to be informed about how your data is used
  • The right to access the information we hold about you
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your information
  • The right to restrict how your information is used
  • The right to obtain a copy of the data we hold
  • The right to object to certain uses, such as marketing
  • The right not to be subject to automated decision-making

To exercise any of these rights, please contact us at
alka@betterbrows.co.uk
or write to:

Customer Services
Better Brows Ltd.
52 Briar Way
West Drayton
UB7 9AS